OpenVizPilot Support

1. Support channels

• Core: GitHub Issues (github.com/bl0rb/OpenVizPilot) and the wiki (github.com/bl0rb/OpenVizPilot/wiki), best effort, with no service-level agreement.
• Enterprise: email to info [at] werkworks [punkt] de, under the terms of the applicable license agreement.

2. What to include in a support request

The following helps us handle your request quickly:

• product version (visible in the admin UI)
• the Tableau version in use
• relevant log excerpts, with secrets, credentials, and personal data removed

3. Scope: Core vs. Enterprise

Core support is provided best effort through GitHub Issues and the wiki, with no committed response or resolution times. Enterprise support is provided by email under the applicable license agreement.

4. Reporting security issues

Please report potential security vulnerabilities exclusively by email to info [at] werkworks [punkt] de, not through public GitHub issues.

5. Documentation

Further documentation is available in the repository, including docs/admin-deployment.md and docs/enterprise.md, as well as the wiki.